CUSTOMER SERVICE SUPERVISOR

Applynewjobs Consulting
Published
November 21, 2022
Location
Doha, Qatar
Job Type

Description

Looking for a Customer service supervisor for Doha, Qatar.

Job Responsibilities:

  1. Assist in administering team attendance records, vacation and staffing schedules, and forecasts.
  2. Build and maintain a positive working environment that attracts and retains high-quality staff.
  3. Be visible to agents. Supervisors should walk around periodically to perform live monitoring of agents, compliment agents for on-the-spot performance, and assist agents struggling with calls.
  4. Report, analyze and resolve system, customer, and operational issues that impact service quality.
  5. Strive to provide all customers with an outstanding customer experience.
  6. Stay informed of all new products and services and ensure that the team is properly trained to handle questions about any of them.
  7. Meet monthly key performance goals for customer satisfaction, quality, productivity, and key performance metrics.
  8. Monitor and evaluate monthly agent performance, review productivity and attendance reports, and coach staff members to improve performance.
  9. Ensure that customers’ questions and problems are resolved properly and quickly.
  10. Address customers' problems that require escalation outside of the department.
  11. Identifying operational issues and suggesting possible improvements, keep senior management informed about recurring issues or problems.
  12. Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.

Job Requirements:

  1. Bachelor degree holder.
  2. Three years of experience as a Customer service Supervisor.
  3. Strong organizational, analytical, and problem-solving skills with customer-oriented instinct.
  4. Ability to efficiently interact with individual and groups at all levels in a multi-functional and multicultural environment.
  5. Ability to multi-task, prioritize, and manage time effectively.
Apply
Drop files here browse files ...

Related Jobs

ACCOUNTANT   Doha, Qatar new
November 30, 2022
OFFICE ADMINISTRATOR   Doha, Qatar new
November 29, 2022
CALL CENTER AGENT   Doha, Qatar new
November 27, 2022
RETAIL SALES ASSISTANT   Doha, Qatar new
November 27, 2022
LOGISTICS OFFICER   Doha, Qatar new
November 27, 2022
Are you sure you want to delete this file?
/